Special Needs of Customers

MEDICAL NEEDS

At TWD, we try to be sensitive to the issues that affect our customers.

If you or a member of your household has a critical medical condition that might be irritated by an interruption in your water service, please inform us. We will add health-related conditions to your customer record so we will be able to notify you in case your service does require interruption.

Leak Adjustment Program

LEAKING TOILETS

How to Diagnose and Fix Leaking Toilets
A leaking toilet can be annoying and wasteful. To check if your toilet has a leak, place a few drops of food coloring in the tank. If coloring is seen in the bowl without flushing, you have a leak. To pinpoint the leak, follow these simple steps:
If the tank is not filling with water, the flush ball is not returning to the seat properly.

Solution: If the tank is full of water, and water is flowing into the overflow tube, then the valve is not shutting off correctly.

Solution: If water is not flowing into the overflow tube, but constantly runs or periodically turns on and off, the flush ball or flapper is not fitting snugly into the flush ball seat. When seats get old they get pitted and allow water to leak past the seal and down the drain. Minerals and other deposits may also build up on the seat, making it rough.

Solution:

Delinquent Shut Off

If your account is current, your water charges will be due 18 days after the date we issue your bill. If a balance remains after the due date, your account may be charged with a 1 percent late fee. If charges are not paid after another 18 days before we issue your next bill, your account is considered delinquent and your service is subject to immediate disconnection.

IF SERVICE IS DISCONNECTED
If your water service is disconnected, you will need to pay the entire account balance and materials, if there’s any, plus reconnection fee. To restore your water supply service, payment must be received in our office at 042 diazst... Note:

Trouble Paying Your Bill?

If your account is not yet delinquent, but you are having trouble paying can help by giving you extension. You may apply by using our payment extension form. Downloadable forms here.

Senior Citizen Discount

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Commendation

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Suggestion

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Complaint

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Request

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