Special Needs of Customers
Leak Adjustment Program
Delinquent Shut Off
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Senior Citizen Discount
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Special Needs of Customers
MEDICAL NEEDS
At TWD, we try to be sensitive to the issues that affect our customers.If you or a member of your household has a critical medical condition that might be irritated by an interruption in your water service, please inform us. We will add health-related conditions to your customer record so we will be able to notify you in case your service does require interruption.
Leak Adjustment Program
LEAKING TOILETS
How to Diagnose and Fix Leaking ToiletsA leaking toilet can be annoying and wasteful. To check if your toilet has a leak, place a few drops of food coloring in the tank. If coloring is seen in the bowl without flushing, you have a leak. To pinpoint the leak, follow these simple steps:
If the tank is not filling with water, the flush ball is not returning to the seat properly.
Solution:
- Check to see if the linkage that connects to the trip lever is hung up.
- If that doesn't work, then the ball needs to be replaced. A flapper ball can replace a worn flush valve ball.
Solution:
- Lift up on the float ball. If the water shuts off, then the ball is not sitting properly in the tank. This could be caused by two things:
- The ball has a leak and is full of water. Replace with another ball or flapper.
- The float ball needs adjusting. Use the screw at the base of the rod to lower the float ball so that the water level is 1/2 to 1 inch below the overflow tube.
- If water does not shut off when you lift up on the float ball, then the valve itself needs to be repaired or replaced. Repair kits and new valves with easy to follow instructions are available at local hardware stores.
Solution:
- If worn, replace the flush ball or flapper.
- If the problem persists, the seat can be cleaned with steel wool, covered with a repair seal or replaced.
Delinquent Shut Off
IF SERVICE IS DISCONNECTED
If your water service is disconnected, you will need to pay the entire account balance and materials, if there’s any, plus reconnection fee. To restore your water supply service, payment must be received in our office at 042 diazst... Note: